News & Events
PHWS Developing National Network of Service Providers
14 Jun 2011
PHWS is in the process of developing a strong network of national partners who will better serve builder communities in and throughout the U.S. The organization has been serving the Western U.S. metropolitan areas since 1997 and has developed a market leader position in California.
In 2008, PHWS acquired an ownership stake in Punchlist Manager, the leading software platform for builder customer care and service delivery. By having an ownership stake in the industry’s leading technology platform, PHWS positioned itself to begin leveraging not only a winning system, but now the premium technology on the market. In 2009, PHWS franchised it’s operations and launched a national franchise program to attract and leverage the PHWS customer care and third party warranty system. By partnering with other professionals from within the builder and construction industry, PHWS has been able to provide services across the United States. The first two offices to join the PHWS system were in Pennsylvania and North Carolina. Through these franchise relationships, PHWS benefited from established partners in key markets and the partners could leverage the PHWS business model.
Builders across the country now have the benefit of knowing that an established, credible organization exists that can provide builder customer care on an efficient and cost effective basis in markets everywhere. The suite of services provided by PHWS are more important now than ever before. In a time where builders need to be differentiated from one another and be able to improve upon competitive advantages in addition to expanding potential profit margins, PHWS offers these benefits. Service is about accountability and client satisfaction, these are the cornerstones of what has made PHWS successful and what builders can count on receiving when working with the organization.
For more information on PHWS or PHWS services, contact us: (800) 523-7246
PHWS Sponsors the HAB Golf Tournament
19 May 2011
PHWS Sponsors the HBA Golf Tournament in Raleigh, NC
5/10/2011
Having spent over 14 years in supporting builders throughout the United States and through a strategic partnership with Service Software, PHWS has become the industry leader in builder customer care and third party warranty service. PHWS has partnered with key market influencers around the United States to deliver customer care solutions on a national basis in key markets such as Raleigh North Carolina.
PHWS North Carolina is owned and managed by Mr. Trevor Spear who has owned home building companies and has been in the building trade throughout North Carolina for the past twenty years. PHWS North Carolina recently sponsored the HBA Golf Tournament in Raleigh and helped support the local builder event. PHWS’ event in the tournament included a “long marshmallow drive” and other fun ways to interact with the days participants.
PHWS makes it a priority and commitment to be involved in each community the organization does business within. Mr. Spear was quoted as saying, “It is important to be involved with the builders and industry professionals, you need to know your market in order to deliver quality services. The HBA golf event turned out to be a great example of a fun, valuable experience for PHWS and the builder community in Raleigh.”
PHWS currently has offices in California, Pennsylvania and North Carolina and delivers services to builders on a national basis. For more information on the PHWS suite of services and efficiency building processes for builders please visit the PHWS corporate site: www.PHWSinc.com
PHWS Starting off 2011 Strong.
16 Feb 2011
PHWS International Starting 2011 Off Strong
PHWS has started the year off with a strong start. Builders around the country have dealt with a difficult housing market and overall weak economy. The organization has signed agreements with several high-profile builder organizations in California and North Carolina. With an increasingly aware sense of management costs and a focus on economies within their businesses, PHWS suite of services have proven to be even more valuable today.
PHWS provides customer care to homeowners in addition to Third Party Warranty management. The homeowners are happy and comfortable that specialists who know and understand the trade of warranty management and focus on caring for their needs while the builders are confident and able to focus attention on other value add areas of their business. PHWS essentially becomes and extension of the builder’s organization, servicing clients many times even with builder’s logos and uniforms one, the PHWS team provides a builder with a qualified and experienced workforce, without the accompanying overhead.
In today’s market, builders need every competitive advantage they can find. PHWS delivers exactly that, a competitive advantage that benefits the builder, homeowner and bottom line of an organization. In most cases, PHWS has the ability to offer cost savings to a builder when compared to managing customer care in-house. This is done through a leveraged system that PHWS has used for over 13 years in providing customer care in addition to industry leading technology that PHWS has invested in over several years time.
PHWS looks at builder clients like partners. Together, the two organizations work in tandem and leverage each other’s skill sets and focus on areas of expertise. By segmenting responsibilities and building on a range of talents, a mutually successful and beneficial relationship can be developed in a very short time.
Connect with PHWS on the Web
29 Dec 2010
PHWS International is always moving. The organization is continuously evolving and developing new ways to service builder’s needs for customer care and warranty management. The organization is involved in many builder associations throughout the country along with trade organization.
Part of working with the industry and so closely with builders to manage customer care and third party warranty management is connecting with professionals in key markets throughout the U.S. PHWS is active in groups and associations to keep up to date on trends, housing market activity and overall new developments in the housing market.
To keep in contact with PHWS and keep up with the company, connect with us:
PHWS to Exhibit at the 2011 IBS Show in Orlando
29 Dec 2010
PHWS is Getting Ready for the International Builders Show
PHWS is continuing to grow and provide builders with specialized solutions to manage customer care and third party warranty management. PHWS has managed builder customer care for almost fifteen years and serves clients from California to North Carolina and Pennsylvania.
PHWS has exhibited at the International Builders Show every year consistently. The IBS show is considered the industry’s leading builder show in the United States and PHWS has considered this show along with others around the country to be critical elements of serving the builder community.
Mr. Jason Wilson, CEO for PHWS commented,“Exhibiting at the International Builder Show each year allows PHWS to be in tune with the industry and connect with industry leaders. We feel that to be an industry leader, you have to be a part of industry trade meetings like the IBS.”
PHWS will have members from the executive team in Los Angeles, California in attendance along with group members from Denver, Colorado, Raleigh, North Carolina and Pennsylvania. PHWS will have a booth at the show and will be in Orlando, Florida from January 12th to the 15th.
PHWS is a full service provider for builder customer care and third party warranty management. For more information on PHWS services and the company, visit the corporate site, www.PHWSinc.com
PHWS Poised For Growth
12 Nov 2010
PHWS poised to catch rebound in the Housing Market
PHWS is the industry leader in builder customer care and third party warranty management. The firm has been working with builders and homeowners for almost 15 years and helps builders provide premium customer care services to their homeowners in an efficient and cost effective fashion.
The current down turn in the housing market throughout the United States has builders and building professionals turning over new stones to find additional ways to save capital and improve the bottom line. PHWS has seen this increased need for builders outsourcing their customer care and warranty management. The large scale opportunity exists from the vantage point of PHWS expanding into new markets during the downturn in order to be ready for the recovery of the housing market.
PHWS has opened two new offices in 2010, PHWS Mid Atlantic and PHWS North Carolina. The firm is also in discussions with building professionals in several states throughout the Western United States, closer to the PHWS corporate headquarters outside of Los Angeles.
PHWS is now working through a franchise program that has a minimal upfront investment for the new additions to the PHWS team. The goal for PHWS is to open several new locations by the end of the year in order to be ready for the housing recovery over the coming years. PHWS franchisees should have a background in the building trade. They need to understand and fully grasp the importance and relevance of builder customer care and third party warranty management and should be marketing and sales oriented individuals.
For more information on the PHWS suite of services and the PHWS franchise program, please visit the corporate websites, www.PHWSinc.com.
PHWS – Snyder Hankins Homes
15 Oct 2010
PHWS –Taking customer care to a new level
Announcement
PHWS provides full customer support and third party warranty services to builders throughout the United States. PHWS was recently contracted by Snyder Hankins Custom Homes in Raleigh, NC to provide customer service and third party warranty management for customers of this high-end, custom builder. Snyder Hankins has been a leader in custom home building throughout the Raleigh, North Carolina area since 1999.
Snyder-Hankins Custom Homes is comprised of a team made up of the regions most skilled and reliable craftsmen as well as highly professional specialty companies in an effort to ensure customers are delighted with their home. Custom kitchens and flooring, security systems, glass, lighting, masonry and stonework are just a few examples of the kind of attention Snyder-Hankins homes receive on a regular basis. The core focus of the organization has been to provide high-quality craftsmanship at a reasonable cost.
Snyder-Hankins Custom Homes has partnered with PHWS to continue the consistent, superior level of customer service and satisfaction that is delivered with the purchase of each and every home. PHWS will be providing customer support and third party warranty management through PHWS North Carolina which is managed by Mr. Trevor Spear. Mr. Spear has spent the past two decades throughout the Raleigh, NC market as a builder, building service provider and customer care specialist.
PHWS Exhibits at the HBA Show in Raleigh, NC
15 Sep 2010
PHWS Exhibits at the HBA New Home Expo in Raleigh, NC
PHWS is an industry leader in builder customer care and third party warranty service. With a 14 year track record of supporting builders throughout the Western United States and a strategic partnership with Service Software, the industry leader in customer care technology solutions, PHWS has partnered with key market influencers around the United States to deliver customer care solutions on a national basis.
PHWS North Carolina is owned and managed by Mr. Trevor Spear who has owned home building companies and has been in the building trade throughout North Carolina for the past twenty years. PHWS North Carolina exhibited recently at the HBA New Home Expo on August 10th in Raleigh, NC. The event was hosted with a country and western theme and was held at The Longbranch and was well attended by Builders, Realtors and other Trade Professionals.
PHWS offers services that are extremely relevant in today’s marketplace. By outsourcing customer care and transitioning warranty service to a third party, Builders and Developers can save time and money in servicing their homeowners. PHWS is uniquely positioned to offer specialized services that focus in this niche area of need.
PHWS currently has offices in California, Pennsylvania and North Carolina and delivers services to builders on a national basis. For more information on the PHWS suite of services and efficiency building processes for builders please visit the PHWS corporate site: www.PHWSinc.com
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PHWS, Why Now?
26 Aug 2010
PHWS Inc.
Why Now?
With the residential home sales market at all time lows, builders need to do more than ever before to keep inventory moving. One of the perks that a builder can offer homebuyers is a “bulked up” home warranty policy that covers more potential issues that could come after the home has been purchased. These might cover elements such as plumbing, heating, major appliances, air conditioning, pools spas or other items and work within the home itself. The policies are designed to give piece of mind to the buyers so they don’t have to pay for expensive repairs if and when they happen. Today, in the United States over half of the homes sold are done so with a home warranty. This trend seems to be increasing with the difficult residential housing market.
Situation.
With the increase in the number of home warranties being sold with homes, there comes an increased level of responsibility from the builders and the real estate developers who offer the warranty incentives. Many builders in the past years have handled the process of “Warranty Management” internally with their own staff and capital. When the building segment was growing by leaps and bounds, this was not a concern to invest in the infrastructure needed to handle these responsibilities. In today’s current market with home sales lagging, more and more builders are turning to an “outsourced” home warranty management option. One that lowers their costs substantially while providing an increased level of service and support to the homeowners and the warranties that were sold.
The Answer.
PHWS has spent over thirteen years in the warranty servicing business and has worked with hundreds of builders to service thousands of home warranties. Through a defined operating process, industry leading technology and a specialized focus on customer care and warranty management, PHWS provides a viable and efficient option for builders to manage the servicing and back-end work that comes with selling home warranties. The PHWS solution is a custom tailored model made to fit each client’s needs and requirements and service always over-delivers.
For more information on PHWS, please visit the corporate site: www.PHWSinc.com
PHWS – Experience, Service, Coverage.
26 Aug 2010
WHO is PHWS?
EXPERIENCE.
PHWS has been in business since 1997 and since day one has been focused on providing excellent service to builders and developers through efficient customer care and customized strategic solutions.
SERVICE.
PHWS offers builders the option to outsource their customer care and warranty management to a team of specialists. This allows the warranty management process to be overseen by professionals in the business who then can operate as a third party to any warranty claim and particular case. The Builder saves money, time and energy, the homeowner is happy and in the end the warranty is managed with efficiency and specialized care.
COVERAGE.
PHWS currently has offices located in California, North Carolina and Pennsylvania.
PHWS has recognized a need across the country in and around many key markets that have shown characteristics which could provide excellent market opportunities for service providers focusing on customer care and third party warranty management.
FRANCHISE PARTNERS.
PHWS franchisees will benefit from thirteen years of experience in this field. With this comes a brand name that is correlated with market leadership, expert training and support and specially developed software that will give franchise operators a an opportunity for success. PHWS will benefit from quality franchise partners who are devoted and committed to client service and bottom line results for their builders.
THE FUTURE.
Over the course of the next five years, PHWS aims to redefine the market of customer care and warranty management by bringing services to builders and a level of specialized focus on this industry niche not seen before. Through franchise partners and a never-ending dedication to supporting the builders, PHWS will deliver quality throughout the warranty management process.
For more information on the PHWS suite of services or franchise model, please visit, www.PHWSinc.com
