PHWS, Why Now?

26 Aug 2010

PHWS Inc.

Why Now?

With the residential home sales market at all time lows, builders need to do more than ever before to keep inventory moving.  One of the perks that a builder can offer homebuyers is a “bulked up” home warranty policy that covers more potential issues that could come after the home has been purchased.  These might cover elements such as plumbing, heating, major appliances, air conditioning, pools spas or other items and work within the home itself.  The policies are designed to give piece of mind to the buyers so they don’t have to pay for expensive repairs if and when they happen.  Today, in the United States over half of the homes sold are done so with a home warranty.  This trend seems to be increasing with the difficult residential housing market. 

Situation.

With the increase in the number of home warranties being sold with homes, there comes an increased level of responsibility from the builders and the real estate developers who offer the warranty incentives.  Many builders in the past years have handled the process of “Warranty Management” internally with their own staff and capital.  When the building segment was growing by leaps and bounds, this was not a concern to invest in the infrastructure needed to handle these responsibilities.  In today’s current market with home sales lagging, more and more builders are turning to an “outsourced” home warranty management option.  One that lowers their costs substantially while providing an increased level of service and support to the homeowners and the warranties that were sold. 

The Answer.

PHWS has spent over thirteen years in the warranty servicing business and has worked with hundreds of builders to service thousands of home warranties.  Through a defined operating process, industry leading technology and a specialized focus on customer care and warranty management, PHWS provides a viable and efficient option for builders to manage the servicing and back-end work that comes with selling home warranties.  The PHWS solution is a custom tailored model made to fit each client’s needs and requirements and service always over-delivers. 

For more information on PHWS, please visit the corporate site:  www.PHWSinc.com

PHWS – Experience, Service, Coverage.

26 Aug 2010

WHO is PHWS?

EXPERIENCE.

PHWS has been in business since 1997 and since day one has been focused on providing excellent service to builders and developers through efficient customer care and customized strategic solutions.

 SERVICE.

PHWS offers builders the option to outsource their customer care and warranty management to a team of specialists.  This allows the warranty management process to be overseen by professionals in the business who then can operate as a third party to any warranty claim and particular case.  The Builder saves money, time and energy, the homeowner is happy and in the end the warranty is managed with efficiency and specialized care.

COVERAGE.

PHWS currently has offices located in California, North Carolina and Pennsylvania.

PHWS has recognized a need across the country in and around many key markets that have shown characteristics which could provide excellent market opportunities for service providers focusing on customer care and third party warranty management. 

FRANCHISE PARTNERS.

PHWS franchisees will benefit from thirteen years of experience in this field.  With this comes a brand name that is correlated with market leadership, expert training and support and specially developed software that will give franchise operators a an opportunity for success.  PHWS will benefit from quality franchise partners who are devoted and committed to client service and bottom line results for their builders.

THE FUTURE.

Over the course of the next five years, PHWS aims to redefine the market of customer care and warranty management by bringing services to builders and a level of specialized focus on this industry niche not seen before.  Through franchise partners and a never-ending dedication to supporting the builders, PHWS will deliver quality throughout the warranty management process. 

For more information on the PHWS suite of services or franchise model, please visit, www.PHWSinc.com

PHWS International and Service Software

26 Aug 2010

PHWS International and Service Software Strategic Partnership

PHWS is the Industry leader in builder customer care and third party warranty service. As part of delivering premium quality services to builders and homeowners in 2002, PHWS formed a strategic alliance with Service Software. The two organizations are synergistic in the value that is offered to builder clients. Service Software develops and designs customized technology and tools with which PHWS can deliver services and manage the customer care for builder clients.

Why is this important to builders and homeowners?

IMPROVED QUALITY AND CUSTOMER SERVICE.

PHWS wanted a tool that would allow the organization to deliver customer service and warranty care more efficiently which would then reduce the amount of paperwork in the office and that would ensure a consistent and accurate service processes. Service Software’s Punchlist Manager system does just that.

Web Based Warranty and Service – Provides the warranty and customer care team with a powerful tool to communicate with homeowners and trade partners real time, 24 hours a day. The system provides improved decision making with real time reporting which enhances the homeowners experience with a customized portal for their use.

Punchlist Manager Mobile – Allows the field customer care representatives to manage quality control, service and warranty from a wireless mobile device.

The strategic partnership between PHWS and Service Software allows for a complete solution for builders to provide top tier customer care to their home owners.

For more information on PHWS or Service Software, please visit the corporate sites.

www.PHWSinc.com

www.PunchlistManager.com

PHWS Teams Up With Eliant

21 Apr 2010

Jason Wilson, CEO of PHWS, is proud to announce an alliance with Eliant, the building industry’s premier customer loyalty firm.

“We are committed to delivering our clients’ home owners with the highest rated customer service experience in the country”, said Mr. Wilson. “Eliant has built an international reputation for helping home builders generate extraordinary levels of customer loyalty, and we are determined to work with only the best in the business.”

Eliant will work with PHWS to monitor, evaluate, and train staff to ensure that the highest level customer experience is being delivered by PHWS to home owners across the country.

Robert Mirman, CEO and Founder of Eliant, added “This alliance is a wonderful opportunity for our Eliant team to work with PHWS, a firm that I have long admired for its obvious commitment to a customer-driven culture. We intend to share the best practices we have learned from over 26 years of working with new-home builders, buyers, and owners. In the end, the real benefit is the generation of increased referral sales for PHWS’s builder clients.”

Founded in 1984, Eliant has worked in 41 states with over 600 major home builders including Ryland Homes, Pardee Homes, DR Horton, Lennar, Richmond American, GL Homes, William Lyon Homes, Standard Pacific Homes, Signature Properties, Castle & Cooke, Tim Lewis Homes, Minto Communities, and Bill Clark Homes. Over 1,500,000 customer satisfaction surveys have been conducted with new-home buyers and owners in the past 15 years alone.

PHWS Announces New Mid-Atlantic and North Carolina Franchises

21 Apr 2010

PHWS is pleased to announce the addition of two new franchise partners, Mike Murphy and Trevor Spear. Mr. Murphy brings over 15 years as a builder to the PHWS team and will own and operate PHWS Mid-Atlantic. Mr. Spear also brings almost 20 years in the building industry to PHWS, along with former franchisee experience with a competitive third-party warranty service company. Mr. Spear will own and operate PHWS North Carolina.

Based in Sylmar, California, and serving all of the state, PHWS is the industry leader in providing third-party customer care and warranty callback services to builders in the United States. The firm has provided industry-leading services to builders for the past 13 years, and with the addition of PHWS North Carolina and PHWS Mid-Atlantic, the company will be providing these services on a national basis.

PHWS has continued to grow throughout the difficult economic times. By allowing builders to essentially outsource their warranty service work, PHWS is providing critical services to builders in a cost-saving fashion.

The PHWS Franchise model allows other professionals from the building industry to join PHWS and benefit from a defined business model, superior technology and lasting support. The PHWS franchise system is designed to create successful franchisees while providing the same top-level services to builders across the country.

One Company • One Brand • One Service • Trust in PHWS.

PHWS Makes Splash at International Builders Show in Las Vegas

25 Feb 2010

PHWS is celebrating a big success at last month’s International Builders Show in Las Vegas. Held January 19-22, the International Builders Show is the largest industry tradeshow in the country, and PHWS was onsite at a custom booth providing attendees with information about its exceptional range of services.

Over 750 visitors stopped by the booth this year, making PHWS one of the most popular innovators on the conference floor.

Industry Update: Homeowners Getting More Mortgage Help

04 Feb 2010

The Sacramento Bee reports that mortgage lenders are doing more to help modify distressed loans. According to data recently released by the U.S. Treasury, lenders permanently modified 116,297 home loans across the nation in January, almost double the amount in December 2009. The numbers showed that one in five permanent modifications took place in California.