Post-Delivery Solutions

Homeowner Customer Care Manuals

PHWS provides the nation’s leading homeowner manuals customized for each client as part of the overall service to you and your buyers. PHWS has an exclusive copyright through JTCSC, a 30-year customer care consulting firm working with the nation’s top builders.

New Home Orientation

The new home orientation is another opportunity to explain your post-sale customer care and warranty program in detail to the customer, delivering all appropriate materials. During the orientation, PHWS will reiterate and reinforce what they can expect in terms of customer care and warranty after they have moved in. We provide the industry’s most comprehensive new home orientation documentation and technology infrastructure, including electronically logging all buyer orientation issues.

First-Year Warranty Management

PHWS administers warranty term inspections during the first year of the post-sale customer care and warranty period. Buyers have unlimited access to PHWS customer care, which includes 24-hour emergency services.

When you partner with PHWS, you get a complete third-party, post-sale customer care and warranty callback infrastructure. Each community is assigned a Manager of Builder Services and Manager of Administration, which effectively become your full-time customer care and warranty staff. We receive all of your customer care calls, perform all customer care visits and manage trade contractors and outside resources, utilizing our leading customer care and warranty tracking database and technologies.

Long-Term Customer Care

Every builder has learned the hard way that the number one cause of defect litigation is poor customer care and warranty callback response. With PHWS’ long-term care, you can prevent future issues through clear and responsive notification. We’ll give you sound peace of mind through the completion of your specific state’s statute of repose, whatever it may be.

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